Our services

We offer seven care services to help you transition to your new future in a rest home.  These are offered in three packages so you can tailor the level of support that you want from us.

Starter
The Starter package provides you with advice on how to choose a rest home that meets your needs.  It contains the first two care services: 

1. Care consultation
  • ​We come to you for an initial care consultation where we find out what is important to you and what your principal health needs are through key items in our questionnaire, “What care is important to me?”
2. Transition advice
  • ​At the end of the care consultation we review your options for selecting the rest home of your choice and provide our recommendation on your best way forward.
 Following our consultation, we provide a letter summarising our advice and give you our advice leaflet, “Ways forward to care”.
 
Standard
The Standard package provides you with a personalised shortlist of rest homes that match your needs. It contains the first two care services and adds the next two: 

3. Needs analysis
  • When you take the Standard or Premium levels of service, then we ask you to complete our full “What care is important to me?” questionnaire so we have a record of all your key needs.
4. Rest home match
  • We match your needs to what we know of local rest homes to identify those that meet the key elements.  We then contact the rest homes to discuss services that are personal to you to refine the selection into a shortlist.
Following our analysis, we present you with a personalised report that explains the selection of the shortlist.

Premium
The Premium package provides our support through your whole transition, from initial consultation to following up with you once you have settled in.  It comprises the first four care services, and then adds the final three: 

5. Accompanied visit
  • When you take the premium service, we will accompany you on a visit to your preferred rest home to help you assess how well it meets your needs and discuss how you feel about selecting it.  Additionally, we can also accompany you to further rest homes if you would like us to.
6. Application assistance
  • We will guide you through the application process for the rest home of your choice, explain their paperwork to you and help you to complete their application form.
7. Follow-up visit
  • Once you have settled into your new home, we will come and visit you to get your feedback on how well it is meeting your needs.  We will help you address any concerns that you have with the rest home.  Additionally, we can continue to visit you and help you contact your family if they are overseas.
 After each visit, we summarise any further information that arose about how well the rest home meets your needs and any actions the rest home has agreed to take to help you feel more comfortable.

​Additional Premium Services
 We offer three additional services to our Premium package:
A. Additional accompanied visit
  • Should you wish, we can accompany you on further visits to rest homes to help you make your selection.
B. Additional follow-up visit
  • Should you wish, we can continue to visit you in your rest home.  We can help you address whether your needs have changed or the care you receive has changed and we can help you connect with your family by telephone or video
C. Extended-hours visit
  • We can time our follow-up visits earlier or later to enable you to connect with family who are overseas.
 After each visit, we summarise any further information that arose about how well the rest home meets your needs and any actions the rest home has agreed to take to help you feel more comfortable.

Introductory pricing.

Care-packages
Starter
Gives you independent expert advice to point you in the right direction
Standard
Provides you with a written report containing rest homes that fit​ your profile 
Premium
We go with you all the way.

​
Cost
NZ$ 250​ + GST
NZ$ 850 + GST
NZ$ 1500 + GST
1. Care consultation 
V
V
V
2. Transition advice
V
V
V
3. Need analysis
 
V
V
4. Resthome match
 
V
V
5. Accompanied visit
 
 
V
6. Application assistance
 
 
V
7. Follow-up visit
 
 
V
​Additional ​services​
Additional accompanied visit

Should you wish, we can accompany you on further visits to rest homes to help you make your selection.

NZ$ 250 + GST
Additional follow-up visit
​
Should you wish, we can continue to visit you in your rest home.  We can help you address whether your needs have changed or the care you receive has changed and we can help you connect with your family by telephone or video​

​NZ$ 250 + GST​
​Extended hours visit

We can time our follow-up visits earlier or later to enable you to connect with family who are overseas.

NZ$ 375 +GST

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